SUPPORT CENTER
Frequently asked questions
Answers about ordering, shipping, documentation, and research-use requirements. Can’t find what you need? Email support@heavykingdom.com.
Ordering & processing
How do I place an order?
Browse the collection, add the research compounds you need, and continue to checkout. Enter shipping and payment details, then submit the order. You will receive an order confirmation by email.
Can I change or cancel an order after it is placed?
If the order has not entered fulfillment, email support@heavykingdom.com with your order number as soon as possible. Once an order has been dispatched, it cannot be modified or cancelled.
What payment methods do you accept?
Available payment methods are shown at checkout. Use the options presented there to complete your order.
How do current promotions work?
Buy 1, Get 1 - 50% Off applies automatically at checkout on qualifying research vials. For every two paid vials, the lower-priced vial in that pair is 50% off. HK-RT variants qualify. Coming-soon listings cannot be added until they are in stock. If a coupon is entered, it applies to remaining paid amounts. Offers are shown in the cart before you pay. See the promotion details on this page.
Does Buy 1, Get 1 - 50% Off mix and match?
Yes. Qualifying vials can be mixed. The offer pairs vials automatically and applies 50% off to the lower-priced vial in each pair. A remaining unpaired vial stays at the listed price. No extra code is required.
Shipping & tracking
How is shipping calculated?
Free FedEx 2Day shipping on orders $99+ after discounts. Orders under $99 after discounts ship FedEx 2Day at a flat $12.99. The qualifying total is the amount after discounts. Shipping is currently available to U.S. addresses only. Totals are shown at checkout.
How do I track an order?
A tracking number is sent to the email on the order when the shipment is dispatched. Tracking can take up to 24 hours to appear in the carrier system. You can also review order status under My account.
My package shows delivered, but I do not have it. What should I do?
Check with neighbors, building staff, or others at the delivery address and allow 24 additional hours. If it is still missing after 48 hours, email support@heavykingdom.com with your order number.
How are orders packaged?
Orders are sealed and packed to protect the vials in transit. Packaging is for research-material handling, not for any personal-use presentation.
Certificates of Analysis
What is a Certificate of Analysis?
A Certificate of Analysis is a lot-specific laboratory report that documents identity and analytical results for a research compound. A product photo or vial label is not a substitute for the matching report.
Where can I find COAs?
Open the documentation hub. The hub shows the current publication status for each product. If a report is not published yet, contact Heavy Kingdom Research Compounds and match any report to the lot printed on your vial before laboratory use.
What should match on a report?
Product name and compound identity, the lot or batch number on the vial, report date and testing laboratory, and the methods and results stated on the document.
Laboratory storage
How should lyophilized material be stored in the lab?
This is general laboratory handling, not a personal-use instruction. Keep sealed vials frozen, desiccated, and protected from light until use, according to your laboratory SOP. After a laboratory reconstitutes a vial, typical research storage is refrigeration at 36°F–46°F (2°C–8°C), use within about 30 days, and avoiding repeated freeze–thaw cycles. See the laboratory storage guide.
Why does storage matter for lyophilized peptides?
Peptide bonds and some amino-acid side chains are vulnerable to hydrolysis, oxidation, deamidation, and aggregation. Temperature, moisture, and light control how quickly those pathways run. Keep material in the form and conditions your laboratory SOP specifies.
What temperatures are typical for sealed lyophilized vials?
These ranges are common laboratory practice, not a protocol for personal use. Short-term (under about 4 weeks): 36°F–46°F (2°C–8°C) for unopened sealed vials. Medium-term (about 1–6 months): a laboratory freezer around −4°F (−20°C), avoiding frost-free units when possible. Long-term (6+ months): an ultra-low freezer around −112°F (−80°C) is often used, especially for sequences with methionine, cysteine, tryptophan, or N-terminal glutamine. Follow your SOP.
How should reconstituted solutions be handled?
Once dissolved in a laboratory, treat the solution as a time-limited working stock under your SOP. Typical research storage is 36°F–46°F (2°C–8°C) for several days to about 30 days depending on sequence, solvent, and pH. Avoid room temperature except for brief handling. If frozen aliquots are used, avoid repeated freeze–thaw cycles. This site does not provide dosing or administration instructions.
Should a vial be opened straight from the freezer?
No. Allow refrigerated or frozen vials to reach room temperature while still sealed so moisture does not condense on the interior. Then open, handle, and reseal according to your laboratory SOP.
Analysis & documentation
How is HPLC purity calculated?
For peptides, HPLC purity is usually area percent: the area of the target peak divided by the sum of all peak areas, times 100. That figure is relative to what the detector can see at the chosen wavelength. It is not the same as net peptide content. See HPLC analysis explained.
What should a Certificate of Analysis include besides a percentage?
Product and lot identity, the method (column, mobile phase, detector), the chromatogram itself, mass-spectrometry identity when used, the issuing laboratory, and the analysis date. A number with no chromatogram or lab attribution is not a complete report. See testing transparency.
What is a third-party COA?
A COA issued by an analytical laboratory that is operationally independent of the supplier. Independence reduces the conflict of interest in self-reported in-house QC. Match any published report to the lot on your vial in the documentation hub.
Laboratory handling
What belongs in a reconstitution record?
For laboratory documentation: date and time, product name and lot, labeled mass, solvent type and volume, calculated concentration, storage location, aliquots, and any visual anomalies. If it is not written down, it is not a data source. This is recordkeeping guidance, not a reconstitution or dosing protocol. See laboratory handling.
How should a sealed vial be opened in the lab?
Follow your laboratory SOP. A common research sequence is to warm the vial to room temperature while still sealed, bring powder to the bottom, wipe the stopper, then open. Direct solvent down the vial wall and swirl gently. Do not return withdrawn material to the original vial. This website does not provide dosing, administration, or personal-use instructions.
Research use & compliance
Who can order from Heavy Kingdom Research Compounds?
This collection is intended for laboratory researchers who are at least 21 years of age. By ordering, you confirm the materials are for lawful laboratory research only and that you have appropriate facilities and procedures to handle them.
Are these products for human or veterinary use?
No. Heavy Kingdom Research Compounds products are for laboratory research only. They are not for human or veterinary use, consumption, or diagnostic or therapeutic procedures, and they are not intended to diagnose, treat, cure, or prevent any disease.
What does HK-RT mean?
HK-RT is Heavy Kingdom’s catalog code for a triple-agonist incretin analog used in laboratory research of GLP-1, GIP, and glucagon receptor signaling. See the HK-RT product page for specifications.
Account & support
How do I create an account?
Use My account to register. An account lets you review orders and saved details at checkout.
How can I contact support?
Email support@heavykingdom.com. Include your order number when you have one.
